We’re Here to Assist You!

At Almerkaz, we believe in providing exceptional service every step of the way, even after your purchase. If you have any questions regarding the operation, installation, or maintenance of your Maxima product, our dedicated team is here to help. Please fill out the form below to ensure we address your inquiry promptly and effectively.

Dedicated Technical Service

Despite the high quality of our products, wear and tear is inevitable. Regular maintenance and timely replacement of worn parts are essential to ensure optimal performance. Rest assured, Almerkaz has its own technical service department staffed with experienced mechanics who possess in-depth knowledge of our appliances. If you encounter any technical issues, our team is ready to assist you!

If troubleshooting over the phone isn’t sufficient or further inspection is required, you can send the faulty appliance to our factory for maintenance.

Installation & Assembly

To ensure your convenience, our appliances are designed to be ‘plug and play’ upon delivery. While most appliances are delivered pre-assembled, some may require minor assembly or connection to water supply or drainage. Our user-friendly design minimizes the need for technical expertise or advanced tools, ensuring hassle-free installation.

If you have any technical inquiries, please use the contact form below.

Contact Form

For technical questions related to installation, assembly, maintenance, or operation of your Maxima device, please fill out the form below. We’ll get back to you as soon as possible. For general inquiries, you can also reach us via email (info@almerkazuae.com) or phone (+971 50 236 9930).

Repair & Investigation Costs

Outside Warranty Defects: In the event of a defect outside the warranty period, repair costs will apply. We’ll provide you with an estimate of these costs in advance and proceed with repairs only upon your approval.

We request reimbursement for investigation costs as diagnosing the cause of a defect can be time-consuming. Sometimes, the defect may be untraceable, or the item may be irreparable. In such cases, the investigation fee and shipping costs apply.

Investigation costs typically represent only a fraction of the total expenses.

Within Warranty Defects: For defects covered by the warranty, investigation and repair costs are waived. However, transport costs for shipping to and from Almerkaz are the responsibility of the customer.