Return Policy for AlMerkazUAE

At AlMerkazUAE, we prioritize customer satisfaction and strive to provide exceptional service. We are pleased to offer a comprehensive return policy for our professional kitchen appliances, ensuring peace of mind with your purchase. Please review the following guidelines and procedures for returns:

Attention:

If you encounter any issues such as product malfunction, incompleteness, or transportation damage, please promptly notify us by sending an email to info@almerkazuae.com with a clear description and accompanying photos of the problem/damage. Transportation damage must be reported within 48 hours of delivery. Please inspect the product immediately upon receipt.

Return Registration:

Registering your return is simple and convenient. Visit our website at almerkazuae.com and follow these steps:

1. Enter your order number (beginning with ‘ORM’) and the email address used for the order.
2. Follow the instructions to submit a return application.

Return Conditions:

Returns must be notified within the specified timeframes:

1. Within 14 Days:
   • New products (with or without damaged packaging): 80% refund of purchase price.
   • Slightly used/damaged products: 70% refund of purchase price.
   • Heavily damaged/unusable products: Reimbursement to be discussed with our technical department.
2. Within 30 Days:
   • New products (with or without damaged packaging): 70% refund of purchase price.
   • Slightly used/damaged products: 50% refund of purchase price.
   • Heavily damaged/unusable products: Reimbursement to be discussed with our technical department.
3. Within 100 Days:
   • New and slightly used/damaged products: 50% refund of purchase price.
   • Heavily damaged/unusable products: Non-returnable.

Please note that transportation costs and risks associated with return shipment are the sender’s responsibility.

Additional Advice:

We recommend careful consideration when placing orders online. Verify equipment dimensions and space requirements for installation. Check the voltage compatibility, especially for larger and heavier appliances that may require specific power connections.

For personalized assistance and tailored advice, please don’t hesitate to contact us. Our team is available via phone, chat, or email to address any inquiries or concerns.

For more information, visit our Customer Service page.

Thank you for choosing AlMerkazUAE. We look forward to serving you!