PRIVACY POLICY

Last Updated: June 2025

Welcome to Al Merkaz General Trading. We respect your privacy and are committed to protecting the personal information you provide when visiting our website, submitting inquiries, requesting quotations, or using our services.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Job Title
• Project Requirements
• Any information submitted through contact forms or inquiry forms

Technical Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

• Respond to inquiries and quotation requests
• Provide product recommendations and technical support
• Process orders and service requests
• Improve our products, services, and website experience
• Send updates regarding machinery, products, promotions, and company news
• Comply with legal and regulatory requirements

3. Marketing Communications

By submitting your information through our website, Meta Lead Forms, WhatsApp, email, or other communication channels, you agree that Al Merkaz may contact you regarding:

• Product inquiries
• Quotations
• Machinery updates
• Promotions and offers
• Technical support services

You may opt out of marketing communications at any time.

4. Information Sharing

Al Merkaz does not sell, rent, or trade your personal information to third parties.

We may share information only with:

• Authorized employees and service providers
• Logistics and delivery partners
• Technical service providers
• Government authorities when required by law

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no online transmission or storage system can be guaranteed as completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Measure advertising performance

You can disable cookies through your browser settings.

7. Third-Party Services

Our website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices of those third parties.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your personal information where legally permitted

To make such requests, please contact us using the details below.

9. Changes to This Policy

Al Merkaz reserves the right to update this Privacy Policy at any time. Changes will become effective once posted on this website.

10. Contact Information

Al Merkaz General Trading

Address:
Shop G.03 Dana Al Garhoud,
Al Garhoud, Dubai, United Arab Emirates

Email:
info@almerkazuae.com

Phone:
+971 50 327 6675

Website:
www.almerkazuae.com

If you have any questions regarding this Privacy Policy, please contact us.